In order to keep your store plugging along, you need to create and follow set guidelines and policies. Without doing so, you and your staff will just be left spinning your tires. Sticking to a policy might not be too difficult, but creating one that works certainly can be. A great way to come up with a top-quality policy is by emulating the policies of successful retail stores. If there’s one store that generally thrills customers to no end, it’s the Apple Store. With more than 300 stores worldwide, Apple has carved out an impressive niche for itself in terms of customer service. By implementing a few of the store’s best techniques, you should be able to create a workable and successful policy.